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Account Manager Germany - speaking native level German and fluent English
Utrecht, reference A18-0678

Company description

Are you a customer-centric, native German speaking Account Manager who’s eager to join an innovative and energetic team? Then this job is made for you! Founded in 2006, my international client connects people through online marketplaces globally with 147 marketplaces in various languages, they are currently expanding at high pace.


The culture

My client is sociable and creates a culture of collaboration, fun and performance. They like what they do and are eager to get things done. It’s their mission to work with the best people and build a team where A+ players thrive.The team consists of young passionate people. The team is renowned for helping one another and contributing to an enjoyable working environment!

Job description

As an Account Manager you will get the unique opportunity to manage your own client accounts and are responsible for building and maintaining working relationships with them. This means, answering customer questions by e-mail and telephone. With your enthusiastic attitude you are able to promote and communicate special offers about our service to prospective clients (no cold calling). In addition to communicating with clients, you will be required to maintain and update customer information in the CRM system, handle administrative tasks and follow up on outstanding payments. Here we find it important that you are aware and adhere to company policies and guidelines when dealing with clients.

You love to:
• Be responsible for your own client group
• Identify growth opportunities within your client accounts
• Build and maintain working relationships with your client accounts

• You handle negotiations with a commercial mindset

• Add value for your client accounts by developing ideas and follow through to achieve a win-win situation for the client and the business (through projects)

• Promote and communicate special offers and service to prospective clients by telephone 
• Follow up on outstanding payments
• Enter customer information in the customer relationship management system
• Provide feedback and follow through on areas for developing and improving internal processes
• Be aware and adhere to company policies and guidelines when dealing with challenging clients 
• Answer customer questions by email and telephone
• Provide feedback and follow through on areas for developing and improving internal processes
• Aware and adhere to company policies and guidelines when dealing with challenging clients 
• Answer customer questions by email and telephone

Requirements

You are likely to succeed if:
• You have a Bachelor or Master degree in Business or related education
• At least 2-3 years of experience in account management (preferably B2B)
• You’re an Excellent communicator in both German (native) and English 
• Your mind-set is commercial, you’re engaged and have ambition
• You are already living within the Netherlands
• You can use different communication techniques
• Good overview of your client groups and you have an eye for detail.
• You are persistent, proactive and you have a positive professional attitude 
• You’re a team player, who is accurate and has planning and organisational skills 
• You have the ability to collaborate

Working conditions

Benefits & perks:
• A salary that is in line with the market
• A pension scheme
• Company outings & monthly drinks 
• Monthly massages
• Fresh fruits 
• Tasty coffee 
• Fridge stocked with various refreshments
• Designed around A-players & fun