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citizenM is a hotel providing affordable luxury for the mobile citizens of the world. With style that'll knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design driven, and cost conscious.

We currently have hotels in Amsterdam, London, Glasgow, New York and Paris, with more to come in Europe the USA and Asia. We are proud to have put the hospitality back into the hospitality industry, and have received numerous awards for our groundbreaking approach.

As an assistant hotel manager you are responsible for the day to day operation of the hotel. Naturally you are an excellent ambassador yourself, enthusiastic, optimistic and treating everyone with respect. You work together with your team guiding, coaching, and inspiring them to deliver exceptional service, while maximizing revenue opportunities and controlling costs; all the time ensuring the total safety of guests and employees.

Ensure Guest Satisfaction
You will:
Welcome our guests and help them check in and check out at the kiosks
Maintain the hotel environment to ensure a clean and comfortable experience
Know the places to shop, eat, drink, club and generally experience the best the city has to offer
Handle reservations and process administrative matters
Work with our Hotel Management System
Manage daily SocietyM meeting rooms and functions where applicable

Stewardship

You will:

Lead, encourage, and inspire Ambassadors in order to support the operational procedures of citizenM

Ensure a sound understanding of citizenM brand values

Coach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluations

Demonstrate excellent problem analysis skills and decision making

Create shift schedules, ensure adequate cover at all times, and assign daily tasks
Be responsible for your own personal planning and work organization
Ensure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety

Food and Beverage
You will:
work with the team to serve our guest canteenM
work with Point of Sale system
demonstrate exceptional product knowledge of canteenM and guarantee quality
manage daily f&b revenue targets and drive commitment to monthly results

Maximize Revenue Opportunities
You will:
seek opportunities to generate revenue while providing added value to our guests
coordinate with Housekeeping and Engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top condition
report daily hotel revenue and be responsible for the handling of cash

Cost Control
You will:
manage the purchasing of all food and beverage items and hotel operating equipment
manage stock in line with fluctuating levels of business, minimizing waste
ensure the respect for the property in which you work

You…
are fluent in English
can multi-task
do not need specific hotel experience but need to have 2 years or more managerial / coaching experience
are a team player
love to meet and greet different people
are passionate about the things you’re doing

We...
offer you a mobile job, never dull or standard
offer you a special training program and a personal development plan
reward you for good performance
give you an exclusive citizenM outfit

Your shift Fulltime
07.00 – 15:00
15:00 – 23:00
23:00 – 07:00