Customer Service Supervisor
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To supervise a team within the CS department and manage the day to day business with the customers in your team and maintain Murata’s profitability, by providing a positive “can do” approach and good awareness of all the customers’ and the company’s requirements, in order to
achieve total customer and employee satisfaction.
Tasks & responsibilities:
Supervise the team by example conduct and behaviour.
Coordinate general inquiries, Improvement Requests, Reporting.
Support and Control of quality and efficiency in term of quotation, sample and order handling with the target to achieve short response times.
Continuous control of Margin and the delivery situation within the team. Where appropriate, starting countermeasures together with the Sales team and CSM in line with the authorization levels.
To manage local and consignment stock levels, and take any corrective actions necessary together with the Sales team in order to minimize excess and slow-moving stock of the customers of your team.
To check that the customers allocated to the team (continue to) operate in line with existing contracts and agreements.
Support and prepare action plans together with customers and team members in case of service improvements.
Visit the customer as required.
To check that accurate customer information is maintained for all customers in the team, in order to have a clear record of each customer’s specific requirements.
To make sure that the team follows processes in line with documented procedures and within own authorization levels.
Maintain excellent working relations with your customer contacts.
To support the (D)CSM in the planning of headcount, and to participate in the hiring of, and development of, team members.